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ISO 9001

Being an ISO 9001 certified company means that we, as a supplier, have established a systematic approach to quality management and managing our business to ensure that your needs are clearly understood, agreed and fulfilled.

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Overview

ISO 9001:2015 sets out the criteria for a quality management system. This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles are explained in more detail in the pdf Quality Management Principles. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.

What does ISO 9001 mean to our business ?

“ISO 9001 Certified” means that Defendza, as an organisation have met the requirements in ISO 9001 Quality Management System (QMS).  ISO 9001 evaluates whether our Quality Management System is appropriate and effective, while forcing us to identify and implement improvements. Continuous improvement assures our customers benefit by receiving products/services that meet their requirement, and that we deliver consistent performance. Internally, we profit from increased job satisfaction, improved morale, and improved operational results (reduced scrap and increased efficiency).

Our Certifications